The IOPO Code of Practice
A Code of Practice is a set of guidelines for the conduct of an industry, its workers, and their relationship with customers.
The Code includes:
- General statements of principle and practical advice for how a business and the industry should operate
- Business practices and specific standards with which a Professional Organising business must comply
All Members of The IOPO International agree to operate under these guidelines to provide outstanding, fair and respectful organising services.
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Practice within the Community
IOPO Members will
- advertise services in an honest and accurate manner
- demonstrate fairness, inclusiveness and embrace diversity
- use respectful language recognising the diversity of the community
- legally, and responsibly, dispose of waste according to obligations of the region
- strive for excellence in communication, operations and leadership in the field of Professional Organising
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Practice with Clients
IOPO Members will
- provide accurate and honest information regarding performance of duties and completion of work
- identify where they are not qualified or capable to perform the work and will refer clients to appropriate professionals
- work in a professional manner including understanding work health & safety guidelines and current best practice in their region
- communicate in advance fees and potential charges
- provide consistent quality of service throughout the term of an agreement
- understand and practice legal and contractual obligations at law in regions of operation
- keep all client information private & confidential unless express permission is granted or as demanded by law
- use respectful language recognising diversity and needs of the client
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Practice with Colleagues
IOPO Members will
- deal with fellow IOPO members, employees, colleagues, and service suppliers in a fair and equitable manner
- understand and practice legal, contractual obligations, independent pricing, at law in regions of operation
- maintain the highest standards of personal conduct, to bring credit to the organising profession
- deal openly with those areas that may be a potential conflict of interest
- respect the intellectual property rights of others and not reproduce any information without the express permission, and credit to the owner
- adopt an attitude of inclusiveness, acceptance of diversity and be sensitive to cultural differences
- display the IOPO Membership badge with pride and respect, showing commitment to their professional standing
- support and guide other IOPO members for the benefit and growth of the Organising Industry
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